Report lost property
If you have left something in one of our vehicles, please contact us as soon as possible:
- By phone on 0208 398 7676 (24 hours a day).
- By email to info@eshercars.uk, or by WhatsApp.
What to tell us
- Your name and contact number.
- The date and time of your journey, and where you were picked up and dropped off.
- The name or registration number of the vehicle or driver, if you know it.
- A description of the item, and anything that would help us identify it.
What we do
Items found in our vehicles are recorded in our lost property log and kept safe. We will contact you if we find a matching item and arrange collection or return.
Collection and return
- Collection is by appointment at our licensed operating base: Castle Court, 41 London Road, Reigate, Surrey RH2 9RJ. We will agree a time with you when we contact you.
- Uncollected items are held by us. We will tell you how long items are kept when you contact us.
- If you would like an item returned to you we can arrange delivery. You pay the reasonable cost of delivery, and we will tell you what it is before we send it.
- We may ask you to describe the item and show proof of identity before handing it over.